At Redwood Lane LLC, we want customers to understand the conditions and procedures that apply when requesting a return or refund for bedding and home textile products purchased through our online store.

This policy explains eligibility requirements, return shipping responsibilities, refund processing, and how to contact us for assistance.

1. Return Request Period

Customers should contact us within 30 days of delivery to request a return for an eligible item.

To begin the process, email [email protected] with your order number, the product you wish to return, and the reason for your request.

Submitting a request does not automatically mean that the return has been approved. Our customer service team will review the circumstances and provide return instructions where applicable.

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.

2. Eligible Returns

A product may be eligible for return when it meets the applicable return conditions.

For non-quality-related returns, products must generally be unused, unwashed, unaltered, and in their original condition, with original packaging and included components where reasonably available.

For bedding products, including sheets, pillowcases, duvet covers, blankets, and similar textiles, hygiene and resale considerations may affect return eligibility.

Items that have been used, washed, damaged through customer handling, or altered in a way that materially affects resale condition may not qualify for a non-quality-related return, subject to applicable law.

These restrictions do not remove any rights customers may have regarding defective, damaged, misdescribed, or incorrectly supplied products.

3. Returns for Quality Issues

If an item arrives defective, damaged, or materially different from its description, please contact us promptly.

Please include:

• Your order number.
• The name of the affected product.
• A description of the issue.
• Clear photographs or other supporting information, if available.

After reviewing your request, we will explain the available resolution.

For an approved return involving a verified product quality issue, Redwood Lane LLC will cover the reasonable return shipping cost in accordance with the return instructions provided by our customer service team.

Please contact us before returning a defective or damaged item so that we can determine the appropriate procedure.

4. Returns for Non-Quality Reasons

If you wish to return an item for a reason unrelated to product quality, such as a change of preference or an unsuitable selection, you are generally responsible for the return shipping cost.

The item must satisfy the applicable return eligibility requirements described in this policy.

Original shipping fees, if any, may be non-refundable for non-quality-related returns, except where otherwise required by law or expressly stated at the time of purchase.

5. Non-Returnable Items

Except where applicable law requires otherwise, a return may be declined if an item:

• Has been used or washed.
• Has been altered or damaged after delivery through customer handling.
• Is missing essential components or packaging necessary to establish its condition.
• Cannot reasonably be resold because of its condition.
• Falls outside the applicable return request period.

If a product is defective, damaged, or incorrectly supplied, please contact us so that we can assess the situation rather than assuming that the standard non-quality return restrictions apply.

6. Return Authorization and Shipping

Please do not send a return to our business address without first receiving return instructions from our customer service team.

Once your request has been reviewed, we will provide the appropriate next steps.

Customers are responsible for packaging approved returns securely and following the return instructions provided.

For non-quality-related returns, customers are responsible for the applicable return shipping costs. For approved quality-related returns, Redwood Lane LLC will cover reasonable return shipping costs as described above.

7. Refund Processing

After an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used for the purchase.

We generally initiate the refund within 3–5 business days after the returned item has been received and the return has been approved.

After the refund is initiated, the time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

If a refund has not appeared after a reasonable processing period, please contact your payment provider or reach out to us for assistance.

8. Incorrect or Damaged Items

If you receive the wrong product or an item that arrives damaged, contact us at [email protected].

Please include your order number and relevant photographs, if available. We will review the issue and determine an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.

9. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before it enters fulfillment or is dispatched. Once an order has been processed or shipped, cancellation may no longer be possible, and the return procedure may apply.

Any refund associated with an approved cancellation will be returned to the original payment method, subject to the applicable payment processing timeframe.

10. Contact Information

For return and refund assistance, please contact:

Redwood Lane LLC
Email: [email protected]
Phone: 1-774-395-6760
Address: 403 Verstovia Avenue, Sitka, AK 99835, United States

We encourage customers to contact us before sending any item back so that we can provide the correct instructions and help resolve the matter efficiently.