At Redwood Lane LLC, we aim to provide a straightforward shipping experience for customers purchasing bedding and home textile products through our online store.

This Shipping Policy explains our shipping coverage, shipping charges, order processing procedures, and delivery expectations.

1. Shipping Coverage

We currently offer shipping within the United States.

Shipping availability may depend on the destination address, product availability, and any applicable delivery restrictions. Orders to locations that cannot be served by our shipping arrangements may need to be canceled and refunded.

2. Shipping Fees

We use a fixed-rate shipping model for eligible domestic orders within the United States.

The applicable shipping fee will be displayed during checkout before you complete your purchase. Any shipping charge applicable to your order will be included in the order total presented at checkout.

Unless expressly stated otherwise, shipping fees are separate from product prices.

3. Order Processing Time

Orders are generally processed within 3–5 business days after payment has been successfully confirmed.

Business days exclude weekends and applicable public holidays.

Order processing may take longer if an order requires additional verification, a product becomes temporarily unavailable, or circumstances beyond our reasonable control affect fulfillment.

An order confirmation does not necessarily mean that the order has already shipped.

4. Estimated Delivery Time

After an order has been processed and dispatched, domestic delivery generally takes an estimated 5–10 business days.

The estimated overall timeframe, including processing and transit, is approximately 8–15 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.

5. Order Confirmation and Tracking

After placing an order, customers should retain their order confirmation for reference.

Where tracking information is available, it may be provided through an order notification or other available communication channel.

Please allow time for tracking information to become active after a shipment has been accepted by the carrier.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate address corrections before an order has been dispatched. However, changes cannot be guaranteed once fulfillment or shipment has begun.

Additional charges may apply if a carrier or shipping service imposes a fee for an address correction or reshipment.

7. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the available order and shipment information and assist you in determining the appropriate next steps.

Delivery estimates may be affected by carrier delays, severe weather, transportation disruptions, incorrect addresses, or other events beyond our control.

8. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us promptly at [email protected].

Please provide your order number, a description of the issue, and photographs where appropriate. We will review the information and explain the available resolution under our Return & Refund Policy and applicable law.

9. Contact Information

For shipping questions, please contact:

Redwood Lane LLC
Email: [email protected]
Phone: 1-774-395-6760
Address: 403 Verstovia Avenue, Sitka, AK 99835, United States

By placing an order, you acknowledge that delivery timeframes are estimates and that the shipping fee applicable to your purchase will be presented before checkout is completed.